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FAQ

Frequently Asked Questions (FAQ):


1. Have your Signage products been tested for quality and safety?

YES, According to the White Lightning company policy, all products have been tested for quality and safety under the CE (European Conformity) and Restriction of Hazardous Substances directive (RoHS), UL is also available for some of the products.

2. How can I place my order?
The best way to place an order is by sending an email order to mchen@whitelightninghk.com.Your order will be processed within 24 hours.

3. How can we wire payment?
Please wire payments to our HSBC Bank Limited 


4. How could I track my order once it has been shipped?
Each order will be associated to a checking number or a container number which will be communicated to the buyer allowing a constant tracking of the order made.

5. What is the best way to request the documents that I cannot find online?
The best way to request documents that cannot be found online is to send an email request to the following address
mchen@whitelightninghk.com



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